Last updated: May 23, 2026

Greenhouse Thermal Tube ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through our inquiry forms.

1. Information We Collect

1.1 Personal Information

When you submit an inquiry through our contact form, we may collect the following personal information:

• Name
• Email address
• Company name
• WhatsApp/Phone number (optional)
• Message content and product requirements

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To send you product information, quotes, and technical specifications
• To improve our website and services
• To communicate with you about orders and shipments
• To comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

• Consent: You have given us explicit consent to process your data for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legitimate interests: Processing is necessary for our legitimate business interests
• Legal obligation: Processing is necessary for compliance with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., email delivery, hosting services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of business assets

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain inquiry data for 3 years from the last contact.

6. Your Rights (GDPR)

If you are located in the EEA, you have the following rights regarding your personal data:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Request transfer of your data to another party
• Right to object: Object to processing of your data
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at contact@thermitube-cee.com

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

9. Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of the website may not function properly.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: